Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns or exchanges; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit.
Inspect Your Order
Please examine your chocolate delivery immediately upon arrival to ensure all items are present and in perfect condition.
Document Any Issues
If you receive a damaged or incorrect product, take clear photographs of the packaging and the affected items within 24 hours of delivery.
Contact Customer Care
Email our support team with your order number and photo documentation to initiate a claim for a replacement or store credit.
Resolution Process
Our team will review your request within 2 business days and coordinate the shipment of fresh chocolates to resolve any verified quality concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing