Frequently Asked Questions
Everything you need to know about our world-famous chocolates.
How do you ensure chocolate doesn't melt during shipping?
We use specialized insulated packaging and cold packs for all orders during warm weather months or when shipping to hot climates. We also offer expedited shipping options to ensure your chocolates arrive in perfect condition.
Are Jacques Torres products nut-free or allergen-free?
While many of our products do not contain nuts as an active ingredient, all of our chocolates are manufactured in a facility that processes tree nuts, peanuts, dairy, wheat, and soy. We recommend those with severe allergies exercise caution.
Do you offer international shipping?
Currently, we only ship within the United States and to select locations in Canada. This allows us to maintain the strict temperature controls necessary to preserve the quality of our artisanal chocolate.
What is the shelf life of your bonbons and truffles?
Our fresh chocolates are made without preservatives. For the best tasting experience, we recommend consuming our bonbons and truffles within 2 to 3 weeks of delivery. Store them in a cool, dry place between 65-68°F.
Can I include a personalized gift message with my order?
Yes, you can add a complimentary gift message to your order during the checkout process. The message will be printed on a high-quality card and included inside the shipping box.
What is your return policy for food items?
As our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 24 hours of receipt with photos, and we will make it right.